My Account say it is synchronised but no Transactions show | Voters

My Account say it is synchronised but no Transactions show

Dawie Martins

When I go to the Sync Accounts the modal screen shows but never finish, however when I then go to the Account Settings it shows Syncing Successfully with the date/time I did the Sync Accounts

June 28, 2024

Jason Russell

Hey Dawie Martins, just wanting to check if this is still an issue, or are your transactions syncing as expected now? Thanks.

Jason Russell

Hi Dawie Martins, apologies for the trouble. We'll take a look at this right away and get back to you ASAP.

Dawie Martins

Jason Russell any feedback?

Jason Russell

Dawie Martins I haven't heard back from our data provider yet, but this seems to be an issue on their end. I will keep you posted.

Jason Russell

Hi Dawie Martins, I've just heard back that the connection to FNB has been restored, but you will need to manually reconnect by going to Settings > Data Connections > FNB > Reconnect. If there is anything else I can help you with, please let me know.