My transactions aren't auto-updating. | Voters

My transactions aren't auto-updating.

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Nick Losacco

I synced my Tangerine account a couple days ago and haven't yet seen my new transactions. Everything from my first sync is there, but nothing past it. Strange, because I updated my connection a few times since then. Is there a delay I should know about?

Thanks!

November 24, 2023

Jason Russell

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Eli Green

This issue seems to be happening on and off with my accounts as well. Currently, Tangerine seems to be working, but Amex and Simplii, as a couple of examples, are not.

They SAY they are synced and updating, and the account amounts appear correct. But even manually going to "sync account" after reconnecting feels like pressing a crosswalk button at an intersection. I have no idea if it's doing anything other than turning on a light.

Nick Losacco

Seems like it's working now! Do you know if it will auto-update even with 2FA?

Jason Russell

Nick Losacco: great, glad to hear! Your accounts should still auto-update even with 2FA as Plaid connects using OAuth/APIs, which means that 2FA is not required for auto-updates.

Nick Losacco

Jason Russell: So after a few days, my accounts aren't auto-updating and don't sync when I press the sync button. My last transaction showing is still from the day I made the last comment !

Jason Russell

Hi Nick Losacco, apologies for the trouble. There seems to be an issue with Plaid fetching transactions for Tangerine. That said, I've just made a change to our Tangerine connections, would you mind please trying to re-connect your Tangerine accounts and Yodlee should now be used instead which may work?

Nick Losacco

Jason Russell: So I unlinked my Tangerine connection and when I went to reconnect I saw that Yodlee was now used to connect. Unfortunately, after I receive my TFA code through text, Yodlee seems to break the connection and ask again.

Jason Russell

Nick Losacco: thanks for letting me know, I've reached out to both Plaid and Yodlee to investigate this issue. Apologies for the trouble. I'll keep you posted once I hear anything back.

Chris Loring

Jason Russell: I use Tangerine as well, so I was just wondering if there is any updates?

Jason Russell

Hey Chris Loring, no updates as of yet I'm afraid. Plaid have confirmed they are looking into it though. I'll keep this ticket posted with any news. Apologies for the trouble.

Nick Losacco

Jason Russell: Will be completely convinced that this is my Mint alternative once this is resolved!

Jason Russell

Thanks Nick Losacco, I'll keep you posted with any updates we hear!